June 30, 2025
MS Teams Chat-Bot Implementation Guidelines
Building a chatbot interface in Microsoft Teams involves integrating several components: a Large Language Model (LLM), Generative AI (GenAI), a chatbot, and Microsoft Teams. The
November 19, 2022
Case Study in Building a Modern Contact Center
At Grep Digital, we continuously look for ways to adopt modern technologies to solve some earlier problems or upgrade from legacy systems. The contact center is one such area where
